Q?
What is your bank account information?
A.
Banking institution: PostFinance
Account owner: Bachmann Küffer u. Marretta, 3007 Bern
Account number: 60-774308-4
IBAN: CH91 0900 0000 6077 4308 4
Clearing number: 09000
SWIFT: POFICHBEXXX
Account owner: Bachmann Küffer u. Marretta, 3007 Bern
Account number: 60-774308-4
IBAN: CH91 0900 0000 6077 4308 4
Clearing number: 09000
SWIFT: POFICHBEXXX
Q?
Where can I login to view my order?
A.
You may login by clicking this link.
Q?
Can I pick up my order at your store?
A.
No, unfortunately not. It is not possible to pick up your order at a specific location.
Q?
I placed an order, but I did not receive a confirmation email?
A.
Please check your mailbox and also your spamfilter. It could be that the automatically sent email landed in your spam box. If not, please send an email to shop
anshelle [dot] ch with your exact order, name and address and we will see if we can find the problem.
anshelle [dot] ch with your exact order, name and address and we will see if we can find the problem.
Q?
I chose bank transfer as paying option. Can you also ship my order before the bank transferred the money?
A.
No, unfortunately not. We do ship your order as soon as we get the bank transfer confirmed by our bank. In order to speed up the shippment, please use Paypal, then we will ship your order right away.
Q?
How long does it take for the shipping to arrive?
A.
This depends on the destination. Within Switzerland it usually takes 3-4 days for economy shipping. For shippings to Europe and worldwide please consult the following shipping chart by the Swiss Post.
Q?
Can I return my order?
A.
You may return your order within 30 days. Please shopanshelle [dot] ch (get in contact) with us beforehand and we will let you know where to ship the returns.
anshelle [dot] ch (get in contact) with us beforehand and we will let you know where to ship the returns.
